Industrial Services Engineer

Otter Tail Power Company
Organization Summary

We're an investor-owned electric utility that provides electricity and energy services for residential, commercial, and industrial customers in Minnesota, North Dakota, and South Dakota. Our customers have trusted us to power their lives for more than a century. We’re named after the Otter Tail River, which provided our first source of electricity when we became an operating utility in 1909. Growth and success—for our company and the rural communities we serve. We collaborate and prosper through responsible, resourceful action. We balance community, economic, and environmental commitments. Always. We make decisions based on our core values.

  1. Integrity: We conduct business responsibly and honestly.
  2. Safety: We provide safe workplaces and require safe work practices.
  3. Customer focus: We provide reliable electricity and timely, courteous customer service.
  4. Resourcefulness: We draw on the ingenuity and expertise of various resources to create strategic, balanced plans.
  5. Community: We improve the quality of life in the areas in which we do business.
  6. People: We build respectful relationships and create an environment where all people can thrive.
Posting Date
Closing Date
Location in MN
West Central
Job type
Primary Duties

Position: Industrial Services Engineer

Location: Fergus Falls, MN* or within service territory


At Otter Tail Power, our employees help us serve the communities we support by producing reliable, affordable, and environmentally responsible electricity. In this role, the Industrial Services Engineer will support, manage, and grow our key customers by implementing new technology or management tools.

Examples of those activities will include:

  • Lead the energy transition by developing customer adoption strategies for energy efficiency, renewable energy, and dynamic load management programs.
  • Develop and implement tools for estimating and comparing costs of various customer scenarios, including: rates, billing impact, energy savings, rebates, return on investment, etc.
  • Build and maintain relationships with key decision makers at three levels (Day-To-Day, Managerial, Executive) within a strategic customer's organization.
  • Collaborate with cross functional teams to create and communicate marketing programs, services, technologies, and energy rates.
  • Serve as the primary point of contact for the customers, including during times of power quality and reliability challenges, to meet sales goals.
  • Establish relationships and negotiate with potential strategic customers to establish new electric service agreements. Includes facilitating design, system implications and ‘cost of service’ studies.
  • Travel to assigned customer facilities [1-4] times per month to understand critical operations, Otter Tail’s service delivery, impact of outages, load growth, reliability requirements and identify potential enhanced service solutions.

We’re seeking candidates with a wide range of skills who are motivated to customer stakeholders to the best path forward while aligning with our core values: Integrity, Community, Safety, Resourcefulness, Customer Service and People.

  • Resourceful, positive team members who are results-driven and action-oriented
  • Strong public relations skills, including the ability to handle controversial situations, contract negotiations, and frequent public speaking, are vital to ensuring an excellent customer and community experience while meeting company goals.
  • A strategic growth mindset with analytical and project management skills will allow you to conceive solutions and successfully implement them.
  • Five years of experience in engineering, energy management, processing, manufacturing, HVAC, sales, or other technical/electrical/customer service, and CEM, PE, or EIT certification is preferred.
  • Bachelor’s degree in mechanical, electrical, or related engineering preferred and/or a minimum of five years of commercial/industrial energy audit experience
  • If you do not have the years of work experience or completed bachelor’s degree, but have the skills reflected in our core values we encourage you to apply.

Selected candidates will be required to complete a pre-interview assessment.


We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help them thrive in their career experience and goals, we offer:

  • Competitive wage & benefit package.
    • Employee Stock Ownership options
    • Retirement Savings Fund with employer match
    • Health insurance plan options
  • Training – our average employee spends hours in training and development each year! This includes safety – one of our 6 values and key to our success – technical, compliance and developmental training.
  • Growth – a cross functional position that presents to and is meeting with our executive team. Previous individuals in this role have become our Manager of Sales, Area Manager, and Manager of Asset Strategies.
  • Career development is critical to our long-term success. Otter Tail Power employees have opportunities to participate in various leadership development programs, gain access to an a la carte online leadership course catalog, receive mentorship from current leaders and more!
  • Access to mental health support from the experts at the EAP SupportLinc.
  • Flexibility in location. Preferred location is Fergus Fall, MN, but can be officed from any of our Customer Service Centers. Willingness to come into the office 3 days per week.
How to Apply

If this looks like a great opportunity, apply now at Applications accepted through May 26, 2024.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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