Subscription Outreach Representative

Organization
Cooperative Energy Futures
Organization Summary

Cooperative Energy Futures (CEF) is a member-owned cooperative business focused on advancing energy democracy through community-controlled renewable energy and energy efficiency. CEF is an affirmative action and equal opportunity employer and sees unique and diverse perspectives as essential to be able to achieve our mission and live our values. Cooperative Energy Futures develops and operates community solar gardens, currently with 8 projects across Minnesota offsetting the electricity needs of 700 member households at an immediate net savings to our members. CEF has a particular focus on economic and racial justice, working to ensure that all projects are developed using an economic model that is deeply accessible to members regardless of income or credit and including options available at no upfront cost and net monthly savings, as well as prioritizing workforce equity in the solar industry. CEF uses member participation in these projects to build community wealth and activate members from many different communities around a vision for our energy future that is rooted in community-controlled clean energy.

Posting Date
Closing Date
Location in MN
Metro
Job type
full-time
Salary

$19.75/hr-$23/hr based on experience

Hours

Primarily afternoons/evenings with some morning and occasional weekend hours. This is primarily a community engagement position, so working at times when community members can be reached is essential.

Primary Duties

Primary Purpose:

This position is primarily responsible for community member engagement and outreach, solar subscription sales to members, and ongoing member support and communications with members engaged. This position integrates community outreach, engagement, and sales and customer support roles working in and with a wide range of member communities primarily on engaging community members in community solar subscription opportunities, but also on other clean energy opportunities that may arise.

Job Responsibilities:

Develop and support ongoing community outreach partnerships

  • Establish and sustain long-term community outreach partnerships with local organizations, initially for specific communities where emerging solar projects are available for community participation, and later in new communities to help launch new projects.
  • Adapt (and translate if hired for non-English outreach) existing template outreach materials to the needs of target communities and partners.
  • Conduct informational community workshops, events, and other outreach activities in partnership with outreach partners to invite community members to join as solar subscribers.
  • Participate in strategic planning for community outreach in specific Minnesota communities alongside other staff and community outreach partners.

Enroll interested subscribers

  • Contact individual prospective subscribers reached through community outreach to answer questions they may have and get them started on the process of subscribing.
  • Walk individual prospective subscribers through all steps of the subscription sign-up process, including clear and effective closing of sales and proactive subscriber contact and support.
  • Proactive subscriber communication during garden development and early operations.

Ongoing Subscriber Support and Member Engagement:

  • Respond to subscriber questions (or refer to CEF Subscriptions Manager as relevant), assist with subscription transfers (person moves to a new address or transfers their subscription to another household), and support CEF administrative staff in engaging with subscribers as needed.
  • Reach out to subscribers engaged 2-3 times during the initial months that their project is operating to answer any questions and at least once annually during garden operation.
  • Collaborate with other staff to design and invite members to participate in other CEF activities, including other services, public advocacy, outreach for new projects, member events, and new member-led initiatives.
  • Other outreach and engagement projects as assigned.
Experience

Minimum Qualifications:

  • Volunteer or paid experience with community outreach or community organizing and engaging and working with volunteers and/or partner organizations.
  • Personable, outgoing, and able to easily reach and build relationships with new people from a wide range of backgrounds.
  • Experience or comfort with sales, and able to secure clear commitment from customers.
  • Detail-oriented and organized, able to maintain consistent follow-up with a large number of individuals at different stages of the sign-up process.
  • Able to learn and consistently use organizational software and subscriber data systems.
  • Able to retain complex and detailed information about subscriptions and solar projects and to communicate clearly and understandably based on prospective subscriber needs.
  • Must be reliable, self-motivated individual who can take direction and be trusted to work independently with minimal supervision.
  • A team player with strong ability to work in a collaborative environment.
  • Demonstrated ability to work well under pressure and juggle time-sensitive tasks on deadline.
  • Interest/passion for clean energy.
  • Commitment to the environment and to working with community-based organizations and culturally diverse communities.
  • Ability to maintain confidential information.
  • Access to reliable form of transportation.

Preferred Qualifications:

  • Spanish or Somali language fluency.
  • Experience with customer relations, customer communications, and addressing customer concerns and issues.
  • Existing relationships with community-based organizations in one or more target communities.
  • Familiarity with community solar or other clean energy outreach.
  • Experience volunteering or working on environmental or social justice issues.
  • 2 years experience in community outreach, organizing, or sales to individuals.
  • Access to vehicle and valid driver’s license.
How to Apply

Submit a Resume and a Written Statement explaining why you are interested in this position to hiring@cooperativeenergyfutures.com. We will send additional follow up questions and interview scheduling to candidates we wish to interview. This position will remain open until filled.

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