Program Manager

What is the role? 

Michaels Energy is seeking a program management professional to lead utility energy efficiency and demand response programs for clients in Minnesota. The Program Manager oversees all aspects of program delivery, including leading a cross-functional team, setting strategy, and meeting financial and contractual goals. This position will develop and optimize processes and tools, and exert influential leadership skills, so teams can perform assigned work effectively and meet client and company expectations. We are looking for someone with strong organizational skills, financial acumen, communication skills, and a passion for energy efficiency who will thrive in a team environment and will exemplify our core values.   

Program and portfolio management 

• Program implementation: Understand and meet contracted program delivery goals, KPIs, and deliverables 
• Financial management: Develop and manage financial goals, including program budgets, revenue goals, and revenue growth. Develop P&L and other financial statements for programs
• Establish and manage tools to track and communicate progress towards contract goals, budget, KPIs, and deliverables
• Document and optimize delivery processes to ensure efficient program implementation 
• Accountable for quality control on program deliverables 
• Identify opportunities to grow client share in collaboration with the Michaels business development team 

Client Satisfaction 

• Provide expected results on time and on budget 
• Hold regular meetings to relay program performance to goals, successes, issues, and ideas for improvements 
• Understand and avoid contract penalties 
• Learn the regulatory environment and stakeholders to shape the program to meet client needs, which could include advancing equity outcomes. 

Team development and oversight 

• Advocate for staff resources from engineering and other groups, including subcontractors, based on the scope to deliver program goals 
• Communicate regularly so each team member understands program expectations (the work, the timeline, and the budget) and their performance 
• Address performance issues, either directly or with supervisors, to ensure a high-functioning program team 
• Lead contracting and management of subcontractors 

How do you contribute?

After 3 months, you will have….

• Developed relationships with all external program clients to gain an understanding of preferences and expectations
• Developed relationships with all internal program delivery team members to gain an understanding of their roles and contributions to the programs 
• Integrated yourself within the programs team and department and gained an understanding of Michael’s business practices and relevant metrics

After 6 months, you will have….

• Evaluated the structure and practices of the programs managed and identified areas for improvement to explore over the next 12 months, especially as it relates to the portfolio's financial health

What are the metrics for this role? 

• Portfolio Revenue to Plan
• Revenue Forecasting Accuracy
• Contract Renewals
• Individual Utilization
• Feedback from Clients and Delivery Team Members
• Contracted Program Metrics