Consumer Protection Officer

Minnesota Department of Commerce
Organization Summary

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

About the Minnesota Department of Commerce

Commerce protects the public interest through a broad range of regulations and programs. We oversee more than 40 industry areas in Minnesota and license about 250,000 professionals and businesses to ensure that their services and products are fair, accessible and comply with state laws.

About the Division of Energy Resources

We advocate on behalf of the public interest in regulated-utility matters; conduct environmental review of proposed energy facilities; oversee utility energy conservation programs; and administer the federal Weatherization Assistance Program (WAP) and Low Income Home Energy Assistance Program (LIHEAP).

Why Work for Us 

Diverse Workforce 

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found: 

  • 95% of employees understand how their work helps achieve their agency’s mission 
  • 91% of employees feel trusted to do their jobs 
  • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 
  • 87% of employees report flexibility in their work schedule 

Comprehensive Benefits 

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include: 

  • Public pension plan 
  • Training and professional development 
  • Paid vacation and sick leave 
  • 11 paid holidays each year 
  • Paid parental leave 
  • Low-cost medical and dental coverage 
  • Prescription drug coverage 
  • Vision coverage 
  • Wellness programs and resources 
  • Employer paid life insurance 
  • Short-term and long-term disability 
  • Health care spending and savings accounts 
  • Dependent care spending account 
  • Tax-deferred compensation 
  • Employee Assistance Program (EAP) 
  • Tuition reimbursement 
  • Federal Public Service Student Loan Forgiveness Program 

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. 


Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] and indicate what assistance is needed.

Posting Date
Closing Date
Location in MN
work remotely
Job type

Salary Range: $24.20 - $35.13 / hourly; $50,529 - $73,351 / annually Classified Status: Classified Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE FLSA Status: Nonexempt Full/Part Time: Full-Time Regular/Temporary: Unlimited Working Title: Consumer Protection Officer Job Class: State Program Administrator, Intermediate Hiring Agency/Seniority Unit: Commerce Dept / Commerce-MAPE Division/Unit: Energy Resources / Development Section


Work Shift/Work Hours: Not Applicable Shift Days of Work: Monday - Friday Location: St. Paul Travel Required: No Telework Eligible: Yes

Primary Duties

Job Summary

Hybrid work environment with potential for significant telework. Primary work location will be the Golden Rule Building in St. Paul.

This position exists to help advance consumer protection best practices and prevent consumers of clean energy technologies from predatory marketing, unfair and abusive practices, and lack of disclosure through education and outreach. This position will assist Commerce's energy program administrators in the development, improvement, and implementation of their programs. The position will develop consumer-facing information to facilitate informed decision making. The position will conduct compliance audits to ensure that program participants are abiding by consumer protection best practices. The position will develop best practice documents, protocols, and resources. The position will receive and investigate routine complaints involving energy programs to determine whether violations of Minnesota statutes and rules occurred. If it is determined that an individual has been harmed or violations of law have occurred, this position will work toward a recommended resolution to address the situation and/or prepare and assist others in any administrative action against the responsible individual and/or entity.



Minimum Qualifications

One year of experience performing analysis, exercising judgment, and relying on knowledge of development, improvement, and implementation of programs. 


Three years of experience in an area that supports program implementation.

Applicants who meet the above experience requirements will be further evaluated based on the following:

  • Strong math skills and analytical skills evaluating data.
  • Strong project management and organizational skills. 
  • Effective conflict management skills.
  • Effective verbal and written communication skills.
  • Ability to convey energy program information effectively to a wide range of interested parties.  

Preferred Qualifications

  • Sales methodology
  • Experience in consumer protection against fraudulent/deceptive business practices.
  • Regulatory experience

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

Job offer is contingent upon passing reference checks to verify job-related credentials and a criminal background check prior to appointment.

How to Apply

Job ID: 74950 Who May Apply: Open to all qualified job seekers Designated in Connect 700 Program for Applicants with Disabilities: Yes

Application Details

How to Apply 

Select “Apply for Job” at the top of the job posting page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to

If you have questions about the position, contact Jody Northouse at [email protected] or 651-539-1504.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jody Northouse at [email protected].

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