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Customer Engagement Supervisor
Organization
Center for Energy and Environment
Organization Summary
Who We Are
Center for Energy and Environment (CEE) is a clean energy nonprofit with offices in Minneapolis and Roseville, MN. We provide practical energy solutions for homes, businesses, and communities to cut energy waste and harmful emissions. We collaborate regularly with field peers and partners, and we employ curious people who enjoy learning and contributing to the Midwest’s quality of life and economy. Recognized as one of Minnesota's top 200 workplaces by the Star Tribune, CEE is known for its open communication, respect for diverse perspectives, and commitment to work-life balance.
What We Offer
- Insurance Coverage Options: To ensure you and your family are well protected, we have got you covered with Medical Insurance, Dental Insurance, Health Saving Account, and Flexible Spending Accounts. Please see our 2025 Benefit Summary.
- Impact: We want to make the world a better and more energy efficient place. Our work and the decisions we make are rooted in this foundational desire.
- Future Planning: To help you secure your financial future, benefit from our retirement saving program. Reach your goal sooner with our immediate vesting and company contribution.
- Work/Life Balance: We recognize the importance of maintaining a healthy work-life balance and are dedicated to supporting our team members in various aspects of their lives. Our benefits include generous Paid Time Off (PTO), paid parental leave, and salary continuation for major medical events, ensuring that you have the support you need during significant life moments and personal challenges.
- Holidays: Our company provides nine paid holidays each year, offering you ample time to observe important occasions and enjoy personal time.
- Growth: We want everyone to grow and learn within their roles. We offer professional development opportunities and education assistance.
- Championing DEI: Our committed DEI Committee promotes a diverse and inclusive work environment by establishing clear goals and assessing progress throughout the organization.
Posting Date
Closing Date
Location in MN
Metro
Job type
full-time
Salary
Compensation
Dependent on qualifications and experience, we expect the compensation range for this position will be $30.50 - $31.50 per hour.
Primary Duties
What You’ll Do
Team Management, Supervision and Training
- Manage, hire, and train Energy Advisor Staff and offer regularly scheduled check-ins with direct reports
- Have a deep understanding of energy efficiency and electrification and be able to communicate that knowledge to staff and customers
- Develop and maintain a training program for the Energy Advisor Service
- Ensure that direct reports can advise customers appropriately and timely by providing ongoing learning and development to the team
- Highlight trends within Salesforce to help with decision making and goal tracking
- Have or develop a working knowledge of CEE’s field software (CeeTrack)
- Have or develop a working knowledge of Salesforce, the CRM that Energy Advisors use to track customers
- Assist the Senior Residential Energy Manager in tracking performance metrics
Report Management
- Ensure that our Home Energy Squad/energy audit report is an effective communication tool for customers by crafting clear and concise language that populates in report based on inputs from CeeTrack, our field database
- Maintain our Home Energy Squad/energy audit report by leading efforts to incorporate feedback from staff, make timely updates to reflect the evolving incentive landscape and/or other program changes
- Coordinate with the relevant staff on report updates including field staff, IT staff, design and marketing and the Energy Advisor staff when updating the report
Team and Residential Department Coordination
- Strategically manage the customer experience along with other residential staff
- Coach residential staff (advisors, schedulers, field staff) to communicate in clear, consistent and motivating ways so that all interactions support the goals of the Energy Advisor Service
- Maintain and improve our internal databases and systems in a goal-oriented way by working closely with system administrators and developers
- Use data to drive decision making, improve processes and outcomes
- Be a resource for staff across the company for residential data inquiries and research
- Provide support to residential staff and management
Other duties as assigned or apparent
Experience
Skills & Knowledge We’re Looking For
- Excellent communication skills including the ability to coordinate and run meetings, and communicate professionally and pleasantly with customers and coworkers
- Ability to motivate, support and supervise direct reports
- Deep residential program knowledge
- An orientation toward teamwork
- Proven ability to organize processes
- Experience using Salesforce or equivalent CRM
- Computer skills and high comfort level with modern office technology
Preferred Qualifications
- Experience in program management and/or supervision
- Experience leading teams/staff and projects with internal teams
- Experience involving customer communication in the energy efficiency or electrification fields
- Bachelor’s degree or equivalent applicable experience in a related field
- Must have or be able to complete the BPI Building Science Principles (BSP) certification
- Must have basic computer and keyboard competency and show proficiency in Microsoft Office Suite products and Google Drive
- Comfortable in a fast-paced, professional environment
- Spanish language skills are not required but helpful
How to Apply
