Energy Related Repair Program Representative

The Energy Related Repair Program Representative is responsible for meeting the Agency’s mission as a team member. Under the direction of the Energy Assistance Program Supervisor, this position is responsible for processing application/intake duties and responding to ERR calls during and after hours, including weekends and holidays. Demonstrating flexible and efficient time management as well as being detail-oriented. Lakes and Pines is hiring a Full Time Energy Related Repair Program Representative for our Mora office, hours will be 8:00am-4:30pm. Layoffs may occur based on program needs. The program runs September through May. 

PRIMARY DUTIES & RESPONSIBILITIES

This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned.

Area 1: Program Operations

• Accurately process application and determining participant eligibility for Energy Related Repair Programs.
• Receive and review jobs for all Energy Related Repair Programs
• Prepare and process invoices for the Energy Related Repair Programs.
• Perform the application/intake process, maintaining accuracy, determining the participant’s eligibility and interview, and assisting the participant's eligibility with the Energy Assistance application process as needed.
• Respond to all Energy Assistance-approved participants for the ERR heating emergency calls during and after hours, including weekends and holidays, to dispatch our contractors.
• Responsible for entering all Energy Related Repair Programs events into the E-heat system.
• Must be able to work under periods of demanding workloads due to the seasonal operation of the program
• Maintaining all documents scanned properly in our electronic filing system.
• Working knowledge of Microsoft Suite, Excel, PowerPoint, fax, copier machine, and multi-line phone system.
• Responsible for the Energy Assistance Customer Services desk, including opening mail, greeting participants, email correspondence, scanning, and logging applications as daily assignments.
• Review all work and data entry for accuracy.
• Ability to maintain records, prepare written documents and other materials both hard copies and electronically. 

Area 2: Program Compliance

• Must follow the Energy Assistance Program guidelines to include Energy Related Repair Programs.
• Ensure timelines are met for services with Federal/State guidelines, including immediate action to restore households in no-heat/life-threatening situations
• Review invoices for accuracy of work performed and itemized list of labor cost and replacement promptly and according to the Energy Assistance Program Manual. 

Area 3: Program Communications

• Proficient in working with contractors, vendors, and other Energy Assistance Services Providers
• Provide assistance to program participants by phone/mail/email to help them complete their application, submit the required documentation and questions and concerns regarding the Energy Assistance Program and Energy Related Repair Programs.