Weatherization Specialist

Essential Duties and Responsibilities:

Performs a broad range of program support functions.

1. Client Relations:

a. Provide information to clients/contractors/vendors about Weatherization, and other services offered through BI-CAP as requested and make referrals where appropriate.

b. Educate clients about energy conservation safety and home maintenance.

c. Assist clients in completing program applications while applying for Weatherization.

d. Process requests and prepare files for and Weatherization Program and Conservation Improvement Program.

e. Contact eligible households and/or landlords from Weatherization priority list and schedule audits/final inspections.

2. Clerical Activities:

a. Perform clerical tasks as required by the department including, but not limited to, telephone support, typing, word processing, copying, filing, mailing, and email.

b. Maintain client waiting list of requested Weatherization households for more than 3,000 clients for Weatherization auditors.

c. Locate and prepare client information for eligible households for Weatherization auditors for all WX Programs.

d. Represent department for safety and E.A.T. committees.

e. Prepare and mail letters to clients for all mechanical and Weatherization jobs awarded advising client of contractor selected and due date for job.

f. Set-up and maintain accurate and well-documented client files and spreadsheets.

g. Receive and log all bills and invoices and distribute to appropriate parties.

h. Review files for completeness; complete CAP60 data entry; client satisfaction survey mailings; record program dollars used in budget tracker; and file completed jobs in proper location.

i. Order/maintain supplies for Weatherization Administrative Department.

j. Complete data entry for walk away/deferral files in WAPLink software and Weatherization spreadsheets.

3. Contractor Relations:

a. Assist in securing up to date contractor certifications in contractor files and WAPlink Software.

b. Assist with the preparation and providing of awarded Weatherization packages to

Weatherization and mechanical contractors.

c. Monitor Weatherization Housing Auditors daily activities relative to scheduling.

4. Conservation Improvement Programs (CIP)

a. Schedule and perform onsite visits at clients’ homes and install provided light bulbs, shower heads and sink aerators to help clients reduce electric consumption. Educate them on usage and provide information. Physical requirement will be working on a 5-foot ladder with arms above your head, frequent twisting and lifting items up to 20 lbs.

b. Request consumption and prior approval for CIP’s.

c. Complete forms, log allocation into budget trackers and submit documents to CIP providers.

d. Keep inventory of CIP supplies and order when needed.

5. Attend appropriate training sessions for Weatherization, Conservation Improvement Programs, and mechanical training sessions, as needed.

6. Keep immediate supervisor informed of all problems, unusual or extraordinary matters of significance coming to his/her attention, so that prompt corrective action can be taken as needed.

7. Adheres to agency’s policies concerning data privacy.

8. Perform duties and responsibilities as assigned by supervisor.